terms & policies
If you are not satisfied with your service, please let us know! If we are informed within the first 2 weeks after your original appointment, we will schedule a 're-do' appointment with your stylist, at no charge.
If you are running late, we do allow a 15 minute grace period. If it falls beyond the 15 minutes we will do our best to make up the time lost and keep the service appointment.
We require 24 hours advances notice for cancellation or rescheduling. If less then 24 hours a fee of 50% of the scheduled appointment may be applied. If there is no notice of a cancellation and a 'no show' occurs, the full service fee will be charged.
All of our products are guaranteed. If you are dissatisfied with your product purchase, we will take returns within 90 days of purchase. Unused products can expect a full refund on the original payment method. Used products, can be returned for retail credit.